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Terms & Conditions
These Terms & Conditions apply to all orders placed with Exhibition Plinths Ltd via the website exhibitionplinths.co.uk, by email, telephone, or in person.
By placing an order, you agree to be bound by these Terms & Conditions.
1. About Us
Exhibition Plinths Ltd
Unit 1609 Carnival Way
North Petherton
Bridgwater
Somerset
TA6 6GY
United Kingdom
2. Definitions
- “We”, “Us”, “Our” refers to Exhibition Plinths Ltd
- “Customer”, “You” refers to the person or organisation placing an order
- “Products” refers to plinths, display cases, cabinets, or related goods supplied by us
- “Bespoke / Made-to-Order” refers to products manufactured to customer specifications
3. Orders
All orders constitute an offer to purchase Products subject to these Terms & Conditions.
Orders are only accepted once confirmed by us in writing (including email confirmation or invoice).
We reserve the right to refuse or cancel an order at our discretion.
4. Bespoke & Made-to-Order Products
Many of our Products are bespoke or made to order.
By placing an order for bespoke or made-to-order Products, you acknowledge that: – The Products are manufactured specifically to your specifications – Once production has commenced, the order cannot be cancelled – Bespoke and made-to-order Products are non-returnable and non-refundable, unless faulty
This does not affect your statutory rights in the event of a fault.
5. Pricing & Payment
All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
Payment terms will be specified at the time of order. Unless agreed otherwise, payment is required in full prior to manufacture or dispatch.
We reserve the right to suspend work or withhold delivery if payment is not received when due.
Ownership of all Products remains with Exhibition Plinths Ltd until full payment has been received.
6. Delivery
Delivery times provided are estimates only.
We shall not be liable for delays caused by events beyond our reasonable control.
Free delivery may be offered on orders over a stated value. Any free delivery offer is conditional upon the final retained order value remaining above the stated threshold after any returns or refunds.
7. Returns & Refunds
Our Returns Policy forms part of these Terms & Conditions and sets out full details regarding cancellations, returns, refunds, delivery charges, and bespoke or made-to-order items.
The Returns Policy can be viewed at: https://exhibitionplinths.co.uk/refund_returns/
The Returns Policy applies to purchases only and does not apply to hired products.
8. Inspection & Faults
Products must be inspected upon delivery.
Any faults or damage must be reported to us within 48 hours of receipt, along with photographic evidence where possible.
Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with your statutory rights.
9. Limitation of Liability
To the maximum extent permitted by law: – Our total liability shall not exceed the price paid for the Products supplied – We shall not be liable for indirect, consequential, or economic losses
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence or for fraud.
10. Hire of Display Cabinets & Plinths
10.1 Scope of Hire
These terms apply to the hire of glass display cabinets, plinths, and related equipment (“Hire Equipment”).
All Hire Equipment remains the sole property of Exhibition Plinths Ltd at all times.
10.2 Hire Period
The hire period shall commence on the date the Hire Equipment is delivered or collected and shall end on the agreed return or collection date.
Any extension to the hire period must be agreed in writing in advance. Late returns may incur additional hire charges.
10.3 Payment & Deposits
Full payment for hire is required prior to delivery or collection.
For hires involving transport outside the UK, we may require a refundable deposit equivalent to the full replacement value of the Hire Equipment.
10.4 Care, Use & Restrictions
The Customer is responsible for the Hire Equipment for the full duration of the hire period, including during transit, installation, use, and return.
The Customer agrees that they shall: – Use the Hire Equipment only for its intended purpose – Not add graphics, vinyls, signage, or branding unless agreed in writing – Not alter, modify, adapt, or attempt repairs – Not move glass cabinets once installed by us
10.5 Loss, Damage & Repairs
The Customer is liable for any loss, theft, or damage to the Hire Equipment, fair wear and tear excepted.
Charges may apply for, but are not limited to: – Broken or chipped glass – Scratches, marks, or structural damage – Missing keys, components, or accessories
Lost keys will be charged at £10 + VAT per key. Missing batteries will be charged at replacement cost.
Where Hire Equipment is damaged beyond economic repair, the Customer shall be liable for the full replacement value.
10.6 Insurance
The Customer is responsible for ensuring the Hire Equipment is adequately insured for its full replacement value for the duration of the hire period.
We reserve the right to request proof of insurance prior to delivery.
10.7 Delivery, Access & Waiting Time
Accurate delivery and access information must be provided in advance, including parking restrictions, stairs, lifts, or access limitations.
Where access issues prevent safe delivery, Hire Equipment may be placed in the most suitable location at our discretion.
Any waiting time exceeding 30 minutes from agreed delivery or collection times may be charged at £10 per 15 minutes.
The Customer is responsible for any parking fines or penalties incurred due to inadequate access arrangements.
10.8 Inspection & Existing Damage
Hire Equipment must be inspected upon delivery.
Any pre-existing damage must be reported by email within 24 hours of delivery. Failure to do so may result in damage being deemed to have occurred during the hire period.
10.9 Cancellation of Hire
Hire cancellations must be made in writing.
- Cancellations made more than 14 days before delivery may be refunded, less a £40 + VAT administration charge
- Cancellations within 14 days of delivery may be subject to a 50% charge
- Cancellations within 7 days of delivery are non-refundable
We reserve the right to cancel hire where access information has not been provided at least 7 days prior to delivery.
10.10 Commercial & Trade Hire
All hire provided for exhibitions, events, retail, or commercial use is supplied strictly in accordance with these Terms & Conditions.
11. Intellectual Property
All website content, designs, drawings, images, and documentation remain the intellectual property of Exhibition Plinths Ltd.
No content may be copied, reproduced, or used without prior written consent.
12. Force Majeure
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, strikes, supply shortages, transport disruption, or accidents.
13. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms & Conditions, together with our Returns Policy, constitute the entire agreement between you and Exhibition Plinths Ltd.
No variation shall be effective unless agreed in writing by us.
